Privacy Policy

How we collect, use, and protect your information

Last updated:

This Privacy Policy describes how PPP Coach ("we", "us", or "our") collects, uses, and shares information about you when you use our website and coaching services.

1. Information We Collect

Information you provide directly

When you book a coaching session, complete a contact form, or engage with our services, we may collect:

  • Your name and email address
  • Phone number (if provided)
  • Your time zone and scheduling preferences
  • Notes and information you share during our coaching engagement
  • Survey responses and feedback
  • Payment information (processed securely via Stripe — we do not store card details)

Information collected automatically

When you visit our website, we may automatically collect:

  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Schedule, manage, and deliver coaching sessions
  • Send booking confirmations, reminders, and follow-up communications
  • Process payments for coaching services
  • Send you surveys to measure your progress and satisfaction
  • Respond to your enquiries and provide support
  • Improve our services based on your feedback
  • Comply with our legal and professional obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers — including payment processors (Stripe), email delivery services, and calendar integration services (Google) that help us operate our business
  • Professional supervisors — coaching supervisors may review anonymised case notes as part of our professional development obligations
  • Legal authorities — where required by law or to protect the safety of you or others

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Coaching session notes and client records are typically retained for 7 years following the end of the coaching relationship, consistent with professional coaching standards.

You may request deletion of your data at any time (subject to our legal retention obligations) by contacting us.

5. Security

We take the security of your information seriously. We use industry-standard encryption (AES-256) for sensitive records including contracts and session notes. Payment processing is handled entirely by Stripe and is subject to their PCI-DSS compliance.

No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. However, we are committed to taking all reasonable steps to protect your information.

6. Your Rights

Depending on your location, you may have rights including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to object to or restrict processing of your information
  • The right to data portability

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses session cookies to maintain your authenticated session when booking appointments. These are strictly necessary for the booking system to function and are not used for advertising or tracking purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Please use the contact form on our website.